Initial enquiry
Customers contact us either directly by phone on 01946834684 or via the on the website. You can request a call-back at a specific time if you prefer. We will then arrange a convenient time to visit your property to discuss your requirements.
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We visit the property
Some people know exactly what they are looking for whilst others prefer to be guided through the options before reaching a decision. Although we are primarily there in 'listening mode' we are happy to give advice on product design if you need it. Having established the type of thing that you are looking for we will measure up the windows and doors, double-check the specification and then answer any questions that you might have about the products and our services.
We DON'T do pressure sales, there are no 'special offers' or 'regional manager's discounts' to beguile you with, just an honest conversation about what we can do.
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Written quotation
Back in the office we will prepare your quotation which we will email to you. Apart from a follow-up call to ensure that you have received the quotation, we leave the next step to you. No rush, no hassle and we won’t be back on the phone trying to sell you something else!
Reference visit
Once a quotation has been sent out, we are happy to arrange a visit to a similar installation if you wish. We carry sample windows and door sections with us of course and lots of pictures of previous installations but sometimes there is no substitute for seeing the windows and doors installed in a real home. You also get the chance to talk to one of our previous customers about their experience of working with The Lakeland Window Company. One of the pleasures of our work is the customer feedback we get and the offers to allow us to bring prospective customers to see their new windows and doors.
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Moving ahead with the project
Once a customer has contacted us to accept a quotation, we arrange for a detailed measure to be carried out. This is a crucial stage in making windows that look absolutely right for the property so we don't rush it.
When we survey the property, we are not just measuring up but also considering how best to install the timber windows and doors to minimise the impact on your home.
Manufacturing lead-times are typically 10-12 weeks from the measure but this can vary a little either way.
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Installation
We aim to install the new windows and doors as soon as possible after they have completed manufacture, we will contact the customer to arrange a convenient fitting date. Some people like to be at the property throughout the installation, others come and go during the day whilst in some cases our installers will be given a key, let themselves in and never actually meet our customers. We are happy to work with all of these arrangements.
Our installation teams are all joiners and highly experienced window fitters. They work tidily and efficiently, one room at a time and will spend as much time on the finishing details inside and out as they do in removing and replacing the old window. They pride themselves on an eye for detail - customer satisfaction is their objective and we encourage customer feedback to help us to keep on improving.
When the installation is complete we will 'walk the job' with you to ensure that you are happy with every element of our supply and only then will we ask you to pay the balance.
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After sales support
Our customers are our greatest asset in spreading the word about our products and the service that we deliver. As such we view every sale as the start of a long-term commitment to them.
If at any time after that there is a problem, we will respond positively and attend to it at the earliest opportunity.